Frequently Asked Questions
Have a question about our yoni oils, V Steam herbs, or feminine wellness products? You're in the right place.
Can't find what you need? Reach out to our team—we're here to help.
Support hours: Monday–Friday, 9am–5pm PST
Products & Ingredients
What are yoni oils and what do they do?
What are yoni oils and what do they do?
Yoni oils are gentle, plant-based blends designed to support external feminine wellness. They help moisturize delicate skin, soothe irritation from shaving or ingrown hairs, support natural pH balance, and promote freshness and comfort as part of a daily intimate self-care routine. Think of them as a soothing, hydrating touch for the vulva area—gentle enough for everyday use.
Are Magic V products safe for sensitive skin?
Are Magic V products safe for sensitive skin?
Yes. All of our products are formulated with natural, non-toxic ingredients and are free from parabens, sulfates, synthetic fragrances, and harsh chemicals. They're gentle enough for daily use and safe for sensitive skin.
Can I use yoni oils inside my vagina?
Can I use yoni oils inside my vagina?
No. Yoni oils are for external use only—intended for the vulva area. We never recommend internal application, as the vagina is self-cleaning and delicate. Apply only to the external intimate area.
What makes Magic V different from other feminine care brands?
What makes Magic V different from other feminine care brands?
Magic V combines clean, organic, effective ingredients with a purpose-driven approach. We focus on transparency, science-backed wellness, and building a supportive community around self-care—not just products. Our rituals blend gentle science with indulgent scents to create a soothing, empowering experience for intimate care.
How often should I use the yoni oil?
How often should I use the yoni oil?
You can use the oil daily after a shower or as needed to soothe dryness, reduce odor, or enhance comfort. A few drops go a long way. Listen to your body—use it as often as feels right for you.
Does Magic V offer more than just oils?
Does Magic V offer more than just oils?
Yes! While our yoni oils are our signature product, Magic V offers a full line of feminine wellness essentials—including yoni steam herbs, steamer kits, intimate sprays, feminine balance gummies, and curated bundles. Our mission is to support your entire self-care routine with clean, effective, and thoughtfully formulated products.
Shipping & Delivery
How long does order processing take?
How long does order processing take?
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2 PM PST will begin processing the next business day. During product launches, promotions, or holidays, processing may extend to 2–3 business days. You'll receive a shipping confirmation email with tracking once your order has shipped. For full details, see our shipping policy.
How long does shipping take?
How long does shipping take?
Standard shipping (US): 3–7 business days after processing. Expedited shipping: 2–3 business days. California orders: Typically 2–4 business days. Delivery timeframes are estimates once the package is with the carrier. View our full shipping policy.
Do you ship internationally?
Do you ship internationally?
Magic V primarily ships within the United States. If international shipping is available for your country, customers are responsible for any customs fees, duties, or taxes required by their destination. Check our shipping policy for the latest information.
Is packaging discreet?
Is packaging discreet?
Yes. All Magic V orders are shipped in discreet, unbranded packaging. No product details are listed on the outside of the package—your privacy is our priority.
Do you offer free shipping?
Do you offer free shipping?
Yes! Magic V offers free shipping on orders of $50 or more. Shipping rates for smaller orders are calculated at checkout based on your location.
Returns & Refunds
What is your return policy?
What is your return policy?
Items can be returned for a full refund within 14 days of the purchase date, only if the item is unused and unopened. The buyer is responsible for return shipping costs. For step-by-step instructions, see our refund policy.
How do I start a return?
How do I start a return?
Contact our customer support team within 14 days of your purchase. We'll guide you through the process. Remember: items must be unused and unopened, and you'll cover the cost of return shipping. Full details in our refund policy.
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shopify Pay, Amazon Pay, Apple Pay, and Google Pay. Your payment information is secure and protected during checkout.
I'm having trouble placing an order. What should I do?
I'm having trouble placing an order. What should I do?
We're sorry to hear that. Please contact our Customer Service team and we'll work to resolve the issue as quickly as possible. Support hours are Monday–Friday, 9am–5pm PST.
My tracking says delivered but I don't have my package. What do I do?
My tracking says delivered but I don't have my package. What do I do?
If your tracking shows "delivered" but you can't locate your package, please contact the shipping carrier first. If you need further assistance, email us at support@magicvcare.com within 7 days of the marked delivery date. See our shipping policy for more details.
Support & Contact
What are your support hours?
What are your support hours?
Our customer support team is available Monday–Friday, 9am–5pm PST. For questions about orders, shipping, returns, or products, reach out to us or email support@magicvcare.com. For affiliate inquiries, email brands@magicvcare.com.
What is the warranty on the Magic V Steamer?
What is the warranty on the Magic V Steamer?
When used according to our instructions and under normal use, the product is warranted to be of merchantable quality. If a product is defective, we may replace it at our option. The steamer must be used in accordance with our printed instructions—misuse can lead to injury. See our terms of service for full warranty details.